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Answers to Frequently Asked Questions
- How do I change my Password ?
- How do I get my mail ?
- Where can I find information about my modem ?
- What DNS entries should I be using ?
- Who do I contact if I'm having a problem ?
- What is the local phone number I should call for my location ?
- Is there a limit to the size of my mail box ?
- What's the difference between a static and a server assigned IP
address?
- What is an URL (who's earl?) ?
- Why do I get DNS errors?
- Why does my modem keep dropping connection?
- Why am I getting a connection slower than the capability of my
modem?
- Sometimes I can't connect to the news server ?
- Is there a way to find out about the status of Nothing But Net
servers?
- Why am I getting a password error when trying to retrieve mail?
- Why am I getting an authentication error when trying to logon?
- Why am I getting "Invalid Login" when I try to logon?
- Do I have Telnet access to the server?
- What is FTP and how do I use it?
- What should I use for Gateway Address?
- How do I set up an auto-response 'vacation' message?
- My computer crashed or I just updated my software.
How do I find the information needed to re-setup my computer?
- What is DSL?
- Nothing But Net offers online password editing. Click below to change your password,
then click on "Change Your Password". Your will be required to enter you user
name, existing password and your new password twice.
Change Your Password
Netscape Mail does not automatically start when the Netscape Program is launched.
Netscape Mail may be started by clicking "Window" on the tool bar at the top
of the Netscape Program and then clicking "Netscape Mail".
Netscape may also be configured to automatically start when you Launch the Netscape
program.
This may be done by
1. Clicking "Options" on the toolbar menu
2. Click "General Preferences".
3. Choose the TAB "Appearances".
4. Click on the box "Netscape Mail" under the heading "Start at
Launch".
This will now start Netscape Mail every time you Launch Netscape.
While there are many places on the Internet to find information about modems, these are
a couple we recommend.
http://www.rosenet.net/~costmo/
http://users.aimnet.com/~jnavas/modem/faq.html
You may also try the manufacturer's website as well.....
If you are using Windows 98 or later, you do not need to configure DNS
entries into your computer.
If you have a MAC or Win95 then you should use the following DNS servers:
Primary DNS should be 198.68.135.8
Secondary DNS should be 65.162.174.1
- If your problem does not keep you from logging on to Nothing But Net, we ask that you
send us an e-mail titled "Customer Problem.....your problem..." to help@nothingbutnet.net our staff will respond
within 24 hours.
- If the problem that you are encountering is preventing you from logging on to Nothing
But Net, please call us immediately at (510)-559-5555.
Nothing But Net Points of Presence for Analog
Dial Up
V.92 Modems now available
| Points of Presence |
Phone Number |
| Antioch |
(925)-775-0033 |
| Concord |
(925)-695-0115 |
| Fremont |
(510)-401-0040 |
| Hayward |
(510)-342-0141 |
| Milpitas |
(408)-514-0080 |
| Mt. View |
(650)-417-0066 |
| Oakland/N. Berkeley |
(510)-859-0016 |
| Palo Alto |
(650)-223-0193 |
| Pleasanton |
(925)-201-0053 |
| San Francisco |
(415)-820-0199 |
| San Jose |
(408)-380-1105 |
| San Mateo |
(650)-532-0095 |
| San Rafael |
(415)-419-0036 |
| Santa Clara |
(408)-380-1105 |
| Santa Cruz |
(831)-515-1033 |
| Union City |
(510)-401-0040 |
| Walnut Creek |
(925)-954-0314 |
Additional Dialup Numbers:
Northern California Area
Southern California Area
California Valley
- Our basic accounts are set up with a 10 megabyte limit for email and web combined.
Additional space can be purchased, see Products & Services
- Every computer connected to the Internet must have an IP address. That is also true of
your machine. Computers being used as servers must have a permanently assigned IP address
so that other computers will know how to connect to them. Such addresses are known as
static IP addresses.
- Casual Net users do not need a static IP address for their machine. In those cases an IP
address is assigned anew from a pool of addresses each time a user logs in. That is called
server-assigned or dynamically-assigned IP addressing.
Your URL (Universal Resource Locator) is the address for your Home Page. We have two
levels of web accounts at Nothing But Net.
Personal Accounts - for pricing information see
Home Solutions
Your URL's structure is http://home.nothingbutnet.net/~your-username/
Example
http://home.nothingbutnet.net/~smith/
Virtual Web Hosting - for pricing
information see Website Solutions
Your URL's structure is http://www.your-domain.com/
Examples
http://www.jones.org/
http://www.smith.com/
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- Check to make sure that the URL is correct. You could have a typo.
- Check your DNS settings in your Network/Dialer software (Netscape Personal Edition,
MacTCP, etc.) for the correct settings. See What DNS entries should I be using? for more
information.
- Your modem may have dropped carrier. Virtually no Internet PPP dialup software is
designed to detect that. It only knows when a modem has dropped carrier when it has
detected the hang up command. Those using internal modems will not have any visual clue
that the modem is no longer connected to Nothing But Net
- If you connect to Nothing But Net by clicking on the icon for an application, such as
your email package or browser, rather than through the dialer, it is possible that the
application has gotten ahead of the dialer and tried to connect to a remote site before
your Internet connection to Nothing But Net has become fully established. Try connecting
through your dialer first then open the application once your Internet connection has been
established.
Nothing But Net's terminal server will drop your connection only for excess idle time.
There is nothing about the Internet that will cause modem disconnects. But any number of
problems can occur between your modem and ours.
Modem brands are not entirely 100% compatible. A modem initialization string that works
well for connecting your modem to a USR, for instance, may not work for establishing a
problem-free connection to a Hayes. A simple change in the initialization string will
often fix that problem.
Furthermore, some modems (such as certain recent models of the USR Sportster) have bugs. For instance, one version of the
Sportster will drop carrier if the connect speed drops below a certain level.
Port speed (DTR) also matters. Setting it above the recommended level can cause problems.
14,400 Bps modems should be set to no higher than 38,600. We recommend setting 28,800 Bps
modems to 57,600 although most are capable of handling 115,000.
- If you have call waiting, be sure that it is disabled.
- There should be no FAX software running in the background, or anything else that might
compete for the modem's COM port.
- Check your modem manual for the recommended port speed.
- Check your modem manual for the initialization string that sets your modem to its
factory default settings.
- Upgrade to the latest ROM revision.
- Check all cables and connections and be sure that the modem itself is not getting too
hot.
- Additional devices on the same line can cause problems. Remove any additional FAX, modem
or answering machine.
- Try using MNP error correction, rather than v.42. See your modem manual for details.
- It is possible that low-level noise is present on the telephone lines. Noise need not be
audible for it to cause problems with high-speed data transmission.
Here are some helpful links: Modem Links
- V.34 modems connect at the best speed they can obtain under present line conditions.
Telephone companies do not guarantee that high speed modems will connect at the maximum
rate. In fact, it has been said that only 30% of the country's households have access to
phone lines capable of carrying 28.8 Bps traffic.
- It is also possible that your modem is not configured properly. Check your modem manual
for the correct initialization string and port speed.
- The news server periodically runs a program called "expire" which removes old
articles from the news spool. The final phase of the expire program rebuilds the
"active file," the file containing the list of newsgroups and articles on the
server. To prevent customers from getting an obsolete copy of the active file, the server
refuses connections to it, normally five to ten minutes. When the new active file is
built, the server allows connections once again.
- We have electronic devices that constant monitoring of our servers and record the status
of the basic services running on each of our servers. The Nothing But Net
voicemail system is constantly updated providing any server outages that may
occur.
- The username and/or password is not matching with entries found in the password file on
the server you are connecting to.
- Nothing But Net's servers are case sensitive. Be sure that you are entering your
username and password correctly, letter for letter, case for case (abc, not ABC or Abc).
If problems continue, please contact Nothing But Net support.
- Check that your username and password are entered correctly. Our servers are case
sensitive. Usernames and passwords must match, letter for letter, case for case. One
common error is typing the username in caps, when it may, in fact, be all lower case. If
you are a new user, it is possible that your account has not been activated.
- Check that your username and password are entered correctly. Our servers are case
sensitive. Usernames and passwords must match, letter for letter, case for case. One
common error is typing the username in caps, when it may, in fact, be all lower case. If
you are a new user, it is possible that your account has not been activated.
- Sorry, we do not provide Telnet (shell) access to our servers. Such access is a
potential security risk and can slow the performance of our servers.
- FTP stands for File Transfer Protocol and is used for transferring files from one system
to another.
- To use FTP, you need an FTP client. Popular ones for Windows users are WS_FTP and Cute
FTP. The programs Archie and Fetch are common among Mac users. Windows 95,
98 and 2000, XP have a text-based
FTP command available at the Command prompt.
- Any FTP client will ask for a host. Enter the name of the machine you want to connect to,
such as home.nothingbutnet.net. Use your Nothing But Net username and password. Your session will open in your home directory.
- Your home directory will contain a folder public_html. This folder
provides public access to your files and is typically used for a personal
website.
In most cases networking (TCP/IP) software has an option for using the default gateway
or
server-assigned gateway address. This means that the gateway will be supplied by the
server each time you
log in. For some software, such as Trumpet Winsock and MacTCP, you can simply leave that
option blank.
Create the file you wish to have returned as plain ASCII text, then upload it to your
FTP
space as .vacation.msg (the leading period is important). To activate it, send email to
vacation@ns1.nothingbutnet.net with the following two lines included in the message body.
user your-username
password your-password
To deactivate it, send email to
unforward@ns1.nothingbutnet.net
user your-username
password your-password
Example:
Sent to vacation@ns1.nothingbutnet.net
user joe-moe
password *unlikely*
Sent to unforward@ns1.nothingbutnet.net
user tsmith
password no-go
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What is DSL
Short for digital subscriber line, a new technology that allows more data to
be sent over existing copper telephone lines (POTS). DSL supports data rates up to 3
Mbps.
DSL works by sending digital pulses in the high-frequency area of telephone wires.
Since these high frequencies are not used by normal voice communications, DSL can operate
simultaneously with voice connections over the same wires.
DSL requires a special DSL modem. Symmetric DSL (SDSL) named because it supports the
same data rates for upstream and downstream traffic. A similar technology that supports
different data rates for upstream and downstream data is called asymmetric digital
subscriber line (ADSL).
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